- #Alienware software originally shipped with computer how to#
- #Alienware software originally shipped with computer windows#
I begged them to actually call me back this time at the designated time but once again. Once they've gone through their little list, they say "ok sir we call you back to the remote in machine at later, ok?".
#Alienware software originally shipped with computer windows#
In addition to that, they're opening stuff like Python thinking it's Windows settings (because it has a gear icon), uninstalling my keyboard (?), and doing countless other idiotic moves (I literally lost count).
#Alienware software originally shipped with computer how to#
before going to a manager to ask how to open the registry editor - all while I'm literally telling them how to do it dozens of times - but they literally act like you don't even exist and won't listen to a single word you say. I mean they're typing registry editor paths into Internet Explorer, then Windows Explorer, etc. this is when you find out how truly incompetent/computer-illiterate they truly are. This goes on for weeks until finally you can get them to remote in WHILE you're on the call with them (instead of setting up a time because they will literally never call you back or remote in). to once again have them not call or remote in at that designated time. So you have to call them back, explain everything that you explained to the first guy, go through all the troubleshooting steps AGAIN no matter how many times you tell them you already went through all of this, only to get back to "ok sir so let I set up call for remoting to in on the computer ok?". but of course when that time comes around, they don't call or remote in.
but of course they have to follow a script and ask if I tried turning it off and on again, then they take me through a dozen more steps, then they say we need to set up a time for them to call and remote in. I might as well have asked my grandmother to fix my computer.Īnyway so I explained that my GPU is bad and provide evidence. I literally had to explain what an SSD was to one of them!! He literally didn't know that an SSD was a hard drive. It's literally like every call you have with them - it's their first time discovering that they sell computers or what a computer even is. Second: Dell tech support is THE most incompetent people I have ever encountered in my entire life. And no, I don't have an accent or anything, I speak perfect English and enunciate my words flawlessly. so conversations go at a snail's pace - because you have to repeat everything 4 times and so do they. First of all, they literally don't have anyone in their technical (or other) support that speaks English natively so you can barely understand them and they can barely understand you. I mean I tried everything imaginable (besides replacing the GPU) to fix this.įinally, I reached out to Dell tech support (Dell owns Alienware) to tell them that my GPU has gone bad. I assumed it was the graphics card going bad from the signs but I spent hours and days and weeks of troubleshooting, testing and researching anyway. then, soon after the glitching, the computer will crash. But right after the warranty ends, literally ALL of our graphics cards go bad within months of each other!!! First the screen starts to glitch with green or purple or red lines (seems to be random) when we do GPU-intensive tasks.